FAQs – General

Positive Solutions has complied a list of answers to some of our most frequently asked questions about our services. If your question was not answered here and you have been unable to find an answer please contact us.

How much do you charge?

We are a not for profit service, with only some services partially funded by the government. We try to keep our fees to a minimum and these vary from service to service with some services being means tested based on income.

Do I need to attend an office for an appointment?

Our services are available at our offices, via phone or online. 

What does confidentiality actually mean?

Confidentiality means that whatever is discussed in individual sessions is between you are your practitioner. However, mediators are mandated notifiers so if something is disclosed that constitutes threat of harm to a child or an adult, they have a duty of care to report it.