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Employee Assistance Program (EAP) Information for Employers 

Positive Solutions is a wholly Tasmanian Employee Assistance Program (EAP) provider with the capacity to provide services to employers in all regions of Tasmania. Our EAP services are highly responsive and provide professional support for employees experiencing personal or work related issues. This support can have a number of positive outcomes for your employees including:

  • improved mental health and well being
  • reduced risk of psychological injury
  • enhanced family relationships
  • improved capacity to stay at, or return to work

Why are Employee Assistance Programs Important?

According to Australian EAP simulation results, EAPs generate large cost savings. The greatest contributor to ROI are the gains in presenteeism from EAPs. The Australian Productivity Commission has estimated the annual cost for workplace absenteeism and presenteeism in Australia is between $13 and $17 billion. Of this amount, employee presenteeism accounts for around 70 to 80 per cent. High rates of absenteeism and presenteeism result in lost productivity. However this is not the only negative outcome. There are also a range of other negative outcomes including:

  • poor team relations
  • reduced concentration and difficulty completing tasks
  • higher levels of employee turnover
  • increased accident and injury rates
  • compensation claims
  • medical costs
  • increased customer complaints

EAP may assist an employee to help manage workplace stress and mental health issues, which could prevent psychological injury. So in other words, by accessing EAP, the worker takes control of their situation before it becomes a workers compensation case.

What types of support services are available in an Employee Assistance Program?

Positive Solutions can provide tailored employee assistance packages to meet the needs of your organisation and your employees.  Packages can include services such as:

  • counselling
  • training
  • supervision
  • critical incident management
  • manager/supervisor support sessions
  • workplace mediation
  • conflict coaching

Further details about our services can be located here.

How can I set up an EAP?

Simply call our Head Office, 6223 5612 or email eap@positivesolutions.com.au. We will assess your individual organisational needs to develop an EAP which fits with your requirements.

What is the cost?

We want every workplace to be able to have cost effective and high quality EAP services. An affordable fee structure will be negotiated in consultation with you, based on your needs.

How do employees access the Employee Assistance Program? 

After an EAP arrangement been established, there are several methods to access services:

  • For counselling, all employees may call our Hobart office to book an appointment at any one of our offices.
  • As a manager or supervisor you may wish to refer employees to our website or provide them with our information brochure.
  • To use EAP in dealing with difficult issues, providing training or education sessions or for staff supervision, managers can contact our Hobart office.

Our Staff

Our services are delivered by qualified and experienced psychologists, social workers, counsellors, mediators and educators who have a diverse range of qualifications and specialisations. All staff work within strict ethical guidelines under best practice policies and procedures. Practitioners attend ongoing professional training and development and receive regular supervision.

Dear Clients


Important COVID-19 Update

At Positive Solutions, the safety and well-being of our clients and staff are our priority. As we know, the easing of border restrictions has resulted in the transmission of COVID-19 in the community. To ensure we keep the risk of COVID-19 transmission within Positive Solutions to a minimum, we request:

  • That all clients, staff and visitors wear a mask when visiting Positive Solutions. We request that you supply your own mask.
  • Please remember to use the Check-In Tas app on arrival for each visit.
  • Please use hand sanitiser regularly and maintain social distancing of 1.5m.
  • You will not be able to wait onsite for a family/friend who is attending a session. Where sessions end early we can call to advise.
  • We are continuing to operate face to face but if you are available to attend via phone or online please let us know.
  • If you are exhibiting any cold or flu like symptoms please do not attend the office. We are able to easily reschedule appointments to phone/online if needed.

We appreciate your cooperation in helping us keep our clients and staff safe during this time.

If you have any concerns or queries please do not hesitate to speak to your counsellor/mediator or to our Administration Team.

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