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Employee Assistance Program (EAP) Tasmania
Positive Solutions is a wholly Tasmanian Employee Assistance Program provider with the capacity to provide services to employers and employees in all regions of Tasmania. Our EAP services are highly responsive and provide professional support for employees experiencing personal or work-related issues.
Employee Assistance Package
We provide tailored employee assistance packages including services such as:
- Critical incident management
- Manager/supervisor support sessions
- Workplace mediation
- Conflict coaching
We have a team of experienced counsellors, psychologists, social workers and mediators who can assist with a wide range of issues. Some of these issues may include:
- Stress, anxiety and depression
- Work/life balance
- Couple and family issues
- Family separation
- Managing conflict
- Trauma, loss and grief
- Financial difficulties
- Work and career problems
- Managing change
I am an Employer.
How do employees access the program?
After an EAP arrangement has been established, there are several methods to access services:
- For counselling, all employees may call our Hobart office to book an appointment at any one of our offices.
- To use EAP in dealing with difficult issues, providing training or education sessions or for staff supervision, managers can contact our Hobart office.
How can I set up an EAP?
I am an Employee.
Who can use this Employee Assistance Program?
Where your employer has an agreement with us, you will be able to voluntarily access EAP services at no cost*. This agreement may also apply to your family members.
To check if this is the case inquire at your workplace or contact our office.
*cost covered by your employer for a limited number of sessions.
How do I access this Service?
We are able to provide counselling and support services in person in our Hobart, Launceston, Burnie, and Devonport offices. If you are unable to attend one of these locations we are also able to offer appointments via telephone or online.
To make an appointment please call our Hobart office during business hours at 6223 5612.
If you are requiring after hours EAP support please call the 1800 number provided to you via your employer
Our Service is Confidential
Any service that you engage with at Positive Solutions is 100% confidential. We will only share information with employers where we are required to by law or where you have consented for us to do so.
What is the cost?
We want every workplace to be able to have cost effective and high quality EAP services. An affordable fee structure will be negotiated in consultation with you, based on your needs.
Our services are delivered by qualified and experienced psychologists, social workers, counsellors, mediators and educators who have a diverse range of qualifications and specialisations.
All staff work within strict ethical guidelines under best practice policies and procedures. Practitioners attend ongoing professional training and development and receive regular supervision.
We have a Prompt Response
All our calls are answered by our Hobart based staff who will arrange an appointment for counselling usually within 72 hours of your request. If you are unable to attend one of our locations we can arrange telephone or online appointments.
Frequently Asked Questions
What happens at counselling?
Counselling is a way for you to explore your feelings and emotions in a safe and confidential environment. Counselling can help you examine your options and the possible consequences of any actions.
Can I change to a different counsellor?
We do our best to match you with a counsellor to ensure your needs are met. If the fit isn’t quite right, we can match you with another counsellor to better suit your needs.
If you haven’t tried counselling before, feel free to make an appointment without feeling like you have to keep seeing the person you had your appointment with. It’s okay to try a number of different sessions with different counsellors until you feel you have found someone you can work with.
How many sessions can I have?
Your workplace will have prescribed the number of sessions you can have with us free of charge. If you would like to find out how many sessions you are entitled to, please call us on 6223 5612.
Do I need to tell my employer that I am accessing EAP counselling?
You can access EAP counselling without informing your employer.
Do I have to access EAP counselling?
Accessing EAP counselling is completely your decision. Although a supervisor may recommend an employee access EAP, it is entirely voluntary whether the employee chooses to access the service.
Fact or Fiction
Myth 1: Employee Assistance Programs are only for work-related issues.
False! Employee Assistance Programs are a service that is offered through a workplace but can assist with any personal or work-related issue.
Myth 2: My employer will be informed that I am accessing EAP.
False! Any service you engage with at Positive Solutions is 100% confidential. We only share information with your employer where we are required to do so by law or where you have consented for us to do so.
Myth 3: I will be charged for accessing services through the EAP.
False! Your workplace will cover the costs of the services that you access through the EAP*. This also applies to any services accessed by family members. The billing is anonymous so your workplace will not know who has accessed the EAP.
*Your costs are only covered for a limited number or types of sessions. This will vary depending on your workplace.
Myth 4: I have to speak to my manager/supervisor about accessing EAP services.
False! Your manager/supervisor does not have to know that you are accessing EAP services. Your EAP provider should be advertised throughout your workplace (lunchroom, office, restrooms, noticeboard, employment contract, etc.). Once you know who your EAP provider is, you can contact them directly.
Myth 5: I have to use all of my employee assistance program sessions.
False! You do not have to use all your sessions through your employee assistance program. If you get everything you need from one counselling session, you do not need to re-book!
Myth 6: I am not paying for the service so I don’t get to pick my practitioner.
False! If the sessions are not working for you, you can request to see another practitioner.
Get In Touch Today.
Positive Solutions has offices located in Hobart, Launceston, Burnie and Devonport.
Hobart Office: 165 Davey Street, Hobart TAS 7000
Launceston Office: 76 York Street, Launceston TAS 7250