Feedback and Complaints

We want to hear from you


Your feedback matters to us

We value the feedback we receive, about what we are doing well, what we can improve on as well as any complaints. Your feedback is important as it helps us to make sure we are responding to your needs in the best possible way and allows us to improve what we do.



Our team values the positive feedback from clients.

We also welcome general feedback about our services and our website, or ideas about how we could improve our services.


You can provide feedback by:

  • telling our administration staff
  • talking to your practitioner
  • filling in the form



You have the right to make a complaint if you are not satisfied with the service you received from us. This includes whether you are dissatisfied with the behaviour of a staff member, or the way in which you were provided with the service. We aim to handle complaints in ways that ensure access and equity, fairness, accountability, and transparency. Positive Solutions is committed to investigating all complaints fairly and within the principles of natural justice 

To make a complaint, or if you have questions about how to give feedback or make a complaint:

The Operations Manager

Positive Solutions

165-167 Davey Street, Hobart

Tasmania, 7000

We make all efforts to resolve any complaints within 30 days.

A full copy of our Feedback and Complaints Policy is available by contacting [email protected]


General enquiries

If you have a question about our services, courses, training, careers or another topic not related to providing feedback, please visit our contact page.



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