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FAQs – Employee Assistance Program

Positive Solutions has complied a list of answers to some of our most frequently asked questions about our employee assistance program. If your question was not answered here and you have been unable to find an answer please contact us.

What happens at counselling?

Counselling is way for you to explore your feelings and emotions in a safe and confidential environment. Counselling can help you examine your options and the possible consequences of any actions.

Can I change to a different counsellor?

We do our best to match you with a counsellor to ensure your needs are met. If the fit isn’t quite right, we can match you with another counsellor to better suit your needs.

If you haven’t tried counselling before, feel free to make an appointment without feeling like you have to keep seeing the person you had your appointment with. It’s okay to try a number of different sessions with different counsellors until you feel you have found someone you can work with.

How many sessions can I have?

Your workplace will have prescribed the number of sessions you can have with us free of charge. If you would like to find out how many sessions you are entitled to, please call us on 6223 5612.

Do I need to tell my employer that I am accessing EAP counselling?

You can access EAP counselling without informing your employer.

Do I have to access EAP counselling?

Accessing EAP counselling is completely your decision. Although a supervisor may recommend an employee access EAP, it is entirely voluntary whether the employee chooses to access the service.

Dear Clients

Important COVID-19 Update

At Positive Solutions, the safety and well-being of our clients and staff are our priority. As we know, the easing of border restrictions has resulted in the transmission of COVID-19 in the community. To ensure we keep the risk of COVID-19 transmission within Positive Solutions to a minimum, we request:

  • That all clients, staff and visitors wear a mask when visiting Positive Solutions. We request that you supply your own mask.
  • Please remember to use the Check-In Tas app on arrival for each visit.
  • Please use hand sanitiser regularly and maintain social distancing of 1.5m.
  • You will not be able to wait onsite for a family/friend who is attending a session. Where sessions end early we can call to advise.
  • We are continuing to operate face to face but if you are available to attend via phone or online please let us know.
  • If you are exhibiting any cold or flu like symptoms please do not attend the office. We are able to easily reschedule appointments to phone/online if needed.

We appreciate your cooperation in helping us keep our clients and staff safe during this time.

If you have any concerns or queries please do not hesitate to speak to your counsellor/mediator or to our Administration Team.

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