Workplace Mediation Tasmania

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Workplace Mediation Services Across Tasmania

Positive Solutions provides Workplace Mediation services across Tasmania, helping organisations resolve workplace conflict through a fair, confidential and structured process. Workplace Mediation is designed to assist employees, managers and teams in resolving interpersonal and professional disputes while supporting stronger workplace relationships.

Our experienced mediators work with organisations throughout Tasmania, acting as impartial third parties with the sole focus of helping participants reach practical, positive outcomes.

Workplace Mediation is a voluntary and confidential process. We help parties develop fair, workable written agreements and identify opportunities for individual and team development that support healthier, more productive workplaces.

To learn more about the Workplace Mediation process visit our Explainer video or download our Workplace Mediation Poster.

Workplace Conflict Resolution for Tasmanian Organisations

We can assist your Tasmanian workplace to develop fair and workable written agreements and identify areas of professional development for individuals and teams.

Why Choose Positive Solutions for Workplace Mediation in Tasmania?

For more than 30 years, Positive Solutions has supported workplaces to resolve conflict professionally, confidentially and constructively.

Our experienced, impartial workplace mediators work with government, businesses and organisations of all sizes, providing tailored mediation services that meet the unique needs of each workplace. With a voluntary and confidential approach, we help participants have productive conversations that lead to practical, lasting outcomes.

We offer both face-to-face and online appointments, making our Workplace Mediation services accessible to organisations and employees throughout Tasmania.

Workplace Mediation vs Workplace Facilitation: What’s the Difference?

Workplace Facilitation supports Tasmanian organisations by providing an independent, impartial process where parties can have difficult conversations about interpersonal or professional issues within the workplace.

Through our Workplace Conflict Resolution services, we help Tasmanian individuals and teams reach practical, sustainable resolutions that support positive working relationships, strengthen workplace culture and meet the needs of both the organisation and the people involved.

think Positive Solutions for your Tasmanian workplace mediation needs

Arrange a Confidential Consultation

Is Workplace Mediation Confidential?

As an independent provider of Workplace Mediation and Workplace Conflict Resolution services, Positive Solutions maintains strict confidentiality throughout the mediation process.

Through this process, we do not provide reports for legal, insurance or tribunal matters. This includes any reports (written or verbal) on the content of mediation with your employer or referrer. We can provide feedback regarding whether the mediation reached agreement or whether further sessions are required. However, will not disclose the content of any sessions.

If a signed mediation/facilitation agreement is reached, they can be provided to the employer and will be provided to all parties. We may also provide informal generalised feedback on behalf of parties about their professional development needs and wider workplace suggestions generated in mediation.

Who Can Access Workplace Mediation?

Positive Solutions provides Workplace Mediation services across Tasmania, with referrals commonly made directly by employers, managers or HR teams. If Workplace Mediation or Facilitation has been identified as the most appropriate way to resolve a workplace dispute, your line manager, HR representative or other workplace referrer can contact Positive Solutions to begin the process.

One of our experienced Tasmanian mediators will have an initial conversation with the referrer to understand the situation and determine the most appropriate approach. Once confirmed, we will obtain the relevant contact details and liaise directly with all parties to arrange confidential mediation appointments.

Alternatively, we do accept referrals from Workers Compensation insurers or Workplace rehabilitation providers. The process is similar in that we obtain background for the dispute and contact information to set up the client’s appointments.

How Does Workplace Mediation Work?

Step 1: Individual Intake Sessions

The intake process begins with a confidential one-hour individual appointment with your mediator. This session provides an opportunity to discuss your perspective of the workplace issues, explore your goals and prepare for the mediation process.

identify the main issues to be raised
develop reasonable expected outcomes
discuss any concerns or questions you may have.

Each party to the dispute will have the opportunity to attend this session either face-to-face or via phone/video-conferencing.

Step 2: Joint Workplace Mediation Session

Following the individual intake sessions, we will arrange a joint mediation session. As part of our Workplace Mediation services across Tasmania, this session typically runs for around two hours and provides a safe, structured environment where all parties can openly discuss their concerns, respond to each other’s perspectives and work towards a constructive resolution.

Depending on the complexity and needs of the dispute, we may require subsequent joint sessions. We may also adjust this process to best meet your needs and the needs of the workplace. However, this will be discussed with you and the process remains voluntary throughout.

Following the conclusion of your sessions, your mediator will draft the agreement and provide a copy to yourself, the other party and the referrer.

Where Are Workplace Mediation Sessions Held in Tasmania?

We offer our services face to face, via phone or video conferencing. Our experienced mediators are skilled in all delivery modes and are able to work with the platform most suitable for you.

Sessions are commonly conducted at our offices across Tasmania, including Hobart, Launceston, Burnie or Devonport. Where appropriate. however, workplace mediation sessions can be facilitated in the workplace.

What Happens During Workplace Mediation?

You will be assisted to:

State what you wish to discuss
Share information about the history of the dispute
Identify any problem areas
Negotiate options and proposals
Define agreements and designate issues needing further discussion.

Can Workplace Mediation Be Used for Grievances or Industrial Disputes?

No. Positive Solutions provides Workplace Mediation and Workplace Conflict Resolution services across Tasmania, we do not investigate complaints, grievances or industrial or legal actions. Additionally, we will not facilitate performance management processes. If any of these issues are identified as the primary concern, our practitioner will discuss this with the referrer to determine a more appropriate process. Mediation or facilitation may be recommended as an outcome of an investigation or to support a resolution arising from a formal grievance/complaint.

Our Tasmanian practitioners do not provide legal or industrial advice. Their role is to remain impartial and objective at all times. If parties need to obtain advice about organisational policies or relevant legislation, they will need to seek this independently. During your session, should you inquire as to something that requires this advice, your practitioner may direct you to the relevant services (i.e. Fair Work)

Additional Workplace Support Services Across Tasmania

Positive Solutions offers a range of workplace services designed to support Tasmanian workplaces to foster robust and positive environments.

We also provide confidential counselling through our Employee Assistance Program (EAP), available to employees of participating organisations throughout Tasmania. This independent service supports staff wellbeing while helping workplaces respond proactively to personal and professional challenges.

For individuals experiencing workplace conflict, we also offer Conflict Coaching. This one-on-one service helps employees, managers and leaders develop the confidence, communication skills and practical strategies needed to navigate challenging workplace situations. Conflict Coaching can be used as a standalone service or alongside Workplace Mediation where appropriate.

Additional workplace services include:

Workers’ Compensation
Workplace Training
Information and awareness sessions
Manager / supervisor support
Critical incident stress management
Conflict coaching
Supervision

Learn more about our Tasmanian workplace services.

Frequently Asked Questions

Is Workplace Mediation confidential?

Yes. Workplace Mediation is a confidential process designed to provide a safe environment for open and respectful discussions. Positive Solutions does not disclose what is discussed during mediation to employers, referrers or other parties, except where participants have agreed to share a written outcome or where disclosure is required by law.

Who can access Workplace Mediation in Tasmania?

Workplace Mediation is available to employees, managers, leaders and organisations across Tasmania. Referrals are commonly made by employers, HR professionals, rehabilitation providers and Workers Compensation insurers, although organisations can also contact Positive Solutions directly to discuss their needs.

How long does the Workplace Mediation process take?

The process typically begins with individual intake sessions, followed by a joint mediation session of around two hours. Depending on the complexity of the workplace dispute, additional sessions may be recommended. Every mediation is tailored to the needs of the individuals and organisation involved.

Can Workplace Mediation be conducted online?

Yes. Positive Solutions offers both face-to-face and secure online Workplace Mediation appointments, making it easy for organisations and employees throughout Tasmania to access professional mediation services regardless of their location.

What types of workplace conflict can mediation help resolve?

Workplace Mediation can assist with a wide range of interpersonal and professional conflicts, including communication breakdowns, relationship difficulties, team conflict, leadership disputes and ongoing workplace tensions. Mediation is most effective where parties are willing to participate voluntarily and work towards a practical, mutually acceptable resolution.

Do you provide Workplace Mediation across Tasmania?

Yes. Positive Solutions provides Workplace Mediation services across Tasmania, with experienced mediators supporting organisations in Hobart, Launceston, Devonport, Burnie, Wynyard, St Helens and surrounding regional areas.