Feedback and Complaints
We want to hear from you
Your feedback matters to us
We value the feedback we receive, about what we are doing well, what we can improve on as well as any complaints. Your feedback is important as it helps us to make sure we are responding to your needs in the best possible way and allows us to improve what we do.
Feedback
Our team values the positive feedback from clients.
We also welcome general feedback about our services and our website, or ideas about how we could improve our services.
You can provide feedback by:
- telling our administration staff
- talking to your practitioner
- filling in the form
Complaints
You have the right to make a complaint if you are not satisfied with the service you received from us. This includes whether you are dissatisfied with the behaviour of a staff member, or the way in which you were provided with the service. We aim to handle complaints in ways that ensure access and equity, fairness, accountability, and transparency. Positive Solutions is committed to investigating all complaints fairly and within the principles of natural justice
To make a complaint, or if you have questions about how to give feedback or make a complaint:
- Phone: (03) 6223 5612
- Email: [email protected]
- Our form: available here
- Write to us at:
The Operations Manager
Positive Solutions
165-167 Davey Street, Hobart
Tasmania, 7000
We make all efforts to resolve any complaints within 30 days.
A full copy of our Feedback and Complaints Policy is available by contacting [email protected]
General enquiries
If you have a question about our services, courses, training, careers or another topic not related to providing feedback, please visit our contact page.
